Download Windows client
Remedy client at the Windows Terminal Services
Web interface: PRMS - ITCM

Web Interface [ http://cern.ch/remedy/prmsweb ]
Introduction to PRMS (powerpoint slides) (pdf)
Introduction to Remedy for IT-GD Group
Introduction to Remedy for the Safety Commission
User Manuals
users-remedy-prms Listbox Archive

Web Interface [ http://cern.ch/remedy/itcmweb ]
Reference Manual (HTML or MSWord)
Release Notes
users-remedy-itcm Listbox Archive

Task Status
Release Notes
Interface for Vendor Interventions

Check here first, searching on subject 'Remedy'
How to use the client
Dealing with a bad home directory error
Change of password
Mail Interface to PRMS
Importing Remedy data into Excel
Support lines (mail) handled by PRMS
Remedy Account Creation
Spam handling in Remedy

Introduction
Planning and Activities [ Worklist ]
Statistics (cluster) (licenses)
Hardware, Software and failover configurations
Documents and Reports
Operator/sysadmin procedures
Oracle Coordination Meetings
PRMS Coordination Meetings
PRMS/IT Coordination Meetings (01-03)
ITCM Coordination Meetings (99-01)

remedy-user Listbox Archive
SUPPORT: Remedy.Support@cern.ch