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There is a client for Windows, which is the recomended interface
for Windows user. There are other alternatives:
Remedy
User Tool in the Window Terminal Service
Web Interface for PRMS and ITCM
Remedy User Tool (Windows only)
DOWNLOAD (115MB)
The link above points always to the recommended version of the
Remedy client for Windows (currently 7.0).
- Click on the link to download the file
- you can open the installer, or save it to your
local disk to execute it from there
- if there is a warning message "The publisher could not
be verified", ignore it (press "Run").
- Follow instructions of the installer
- If you're upgrading the client and you don't want to lose
saved searches and macros, please read these more
detailed instructions
- If you are concerned about disk space, don't install the
Crystal Report libraries (18MB)
- It's recommended to run the client in English (using
a single language makes investigating problems or following
instructions and documentation easier).
- Choose destination folders
- The default values are C:\Program Files\AR
System\User and C:\Program
Files\AR System\HOME
- If this is the first time you install the User
Tool, just accept this default values.
- If you already had the
User Tool
installed,
the installer
might detect it and change the paths accordingly;
otherwise you might change the
home directory path in order to keep your settings
- Specify the Remedy server Location:
- If the list of servers already shows sunar01,
simpy reply
Next (if
the list contains sunar01.cern.ch or remedy01 contact
Remedy.Support@cern.ch)
- otherwise, use the Add button
to fill in the name of the server: sunar01 (leave
the other fields empty)
- To start Remedy client for the first time:
- go to Start / Programs / Action Request System /
Remedy User
- write your User Name and Password,
and write sunar01 in the Preference
Server field
- click OK
- There is help available pressing F1
- If the account is new, change your password
In case of problems please contact
Remedy.Support@cern.ch
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