User information
More than one person can use Remedy User on the same computer. If more than one user will be sharing the tool on the same computer, you can add new users, but keep the configurations separate for each user. All the users you add appear in the Users dialog box, which can be accessed from the Account dialog box.
Before you add users, ensure that the users you want to add have been registered by the administrator. Whether an unregistered user can log in to and use Remedy User depends on the system’s configurations:
- If unregistered users are not allowed access to the servers in the server list, they will not be able to log in to Remedy User.
- If unregistered users are allowed access to the servers in the server list, they are logged in as guest users. A guest user can retrieve public information in the system. In addition, a guest user can be allowed to search for and create requests and reports.
If more than one user runs Remedy User on the same computer, specify a different AR System Home folder for each user to keep user files separate.
Note: On the user’s local machine, any user can change another user’s list of servers and Home folder, but not the password. If you have logged in to a preference server, your settings are stored on that server.
AR System Home folder
The AR System Home folder contains your personalized configuration information for Remedy User. This includes:
By default, the Home folder is set to a folder within the Remedy User installation folder. Usually this is C:\Program Files\AR System\Home.
If more than one person will be running Remedy User on the same computer, a separate Home folder should be created for each user. This allows each user to have his or her own options and configuration settings.
If you do not specify alternate Home folders and other users log in to Remedy User on your computer, your local preference settings will be overwritten. However, your own favorites, recently used history, and saved searches are retained.
If the administrator has specified a preference server, you can access your option settings from any computer. Those settings are stored in the AR System User Preferences form. For more information, see "Setting centralized preferences".
Note: Recently used requests and forms are stored in your ar.ini file. If users share the same Home folder, the recent forms and requests will be changed.
For more information on the names and locations of configuration and option files in the AR System installation, see the Installing AR System guide.
To set the AR System Home folder:
- Choose Tools > Account.
The Account dialog box appears.
- Click Users.
The Users dialog box appears.
- Click on the row for the user whose Home folder you want to set.
- Click Modify.
The Modify User dialog box appears.
- In the Home Directory field, enter the complete path for this user’s Home folder.
- If the user’s Home folder does not exist, click Yes at the prompt to create it.
- Click OK to return to the Users dialog box. The new Home folder name should now appear in the Account dialog box.
- Click OK to close the Account dialog box.
- Choose Tools > Login.
The Login dialog box appears.
- Enter the appropriate login information.
For more information, see "Logging in".
- Click OK.
To change an invalid Home folder:
- Choose Tools > Account.
The Account dialog box appears.
If the home directory path for the user’s account is invalid, an error message appears. Perform the following steps to correct the invalid path.
- Click Users.
The Users dialog box appears.
- Click the name of the user you want to modify, and click Modify.
The Modify User dialog box appears.
- In the User or Home Directory fields, change the information as necessary.
- Click OK to close the Modify User, Users, and Account dialog boxes.
- Choose Tools > Login.
The Login dialog box appears.
- Enter the appropriate log in information.
See "Logging in" for more information.
- Click OK.
Your changes will take effect the next time you log in.
To add a user:
- Choose Tools > Account.
The Account dialog box appears.
- Click Users.
The Users dialog box appears.
- Click Add.
The Add Users dialog box appears.
- Enter the name of the new user in the User field.
- Enter the home directory for the new user in the Home Directory field. If the directory does not exist, you will be asked if you want to create it. Click Yes at the prompt. You can also use the Browse button to select a directory.
- Click OK to return to the Users dialog box.
The new user name appears at the bottom of the list.
- Choose Tools > Login.
The Login dialog box appears.
- Enter the appropriate log in information.
See "Logging in" for more information.
- Click OK.
To delete a user:
- Choose Tools > Account.
The Account dialog box appears.
- Click Users.
The Users dialog box appears.
- Click on the user name you want to delete.
- Click Delete.
A confirmation dialog box appears.
- Click Yes.
The user is removed from the Users list.
- Click OK to return to the Account dialog box.
Note: When you delete a user, that user’s AR System Home folder and the files contained in it remain on your system.
Related information
See the following sections for related information:
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Copyright © 2005 BMC Software, Inc. All rights reserved.
To contact Remedy Support please e-mail us at support@remedy.com.
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