If you want to create a direct link to an ITCM ticket, use the following
url:
https://remedy01.cern.ch/arsys6/apps/sunar01/ITCM/ITCM%3ACallManagement?eid=0000000000xxxxx
| General shortcut keys: |
DELETE
CTRL+X, +C, +V, +A
PAGE UP, PAGE
DOWN
HOME, END
ARROW keys |
These are standard window editing and viewing shortcut
keys. |
| TAB |
Tabs through all page elements that receive focus. |
| Page Field shortcut keys: |
LEFT ARROW,
RIGHT ARROW |
If the focus is on a tab selector (anchor link), sets focus to
the next or previous tab selector without displaying it. Press ENTER to display. |
| ENTER |
If the focus is on a tab selector, displays the page. |
Character Field Menu shortcut keys:
These keys only work when the Menu Access Option preference
is set to Keyboard. |
< UP, DOWN, or
ARROW> |
Moves focus through the menu items. Press ENTER to
populate the field with the menu selection. |
| RIGHT ARROW |
If the selected item is a submenu, opens and sets focus
to
the submenu. |
| LEFT ARROW |
Dismisses the submenu and sets focus to the upper level
menu. There is no action if the focus is at the top level. |
| < letter> |
Enter a letter to select the first item in the
menu that begins
with that letter. Press ENTER to populate the field with the
menu selection. |
| ENTER |
If the selected item is a submenu, opens and sets focus to the
submenu. Otherwise, selects the item and dismisses the
menu. |
| ESC |
Dismisses the menu (or menu level) without selection. |
Form Action shortcut keys:
These keys only work when the corresponding form action button is visible and
enabled. |
| CTRL+ALT+F2 |
Switches to New Request mode. |
| CTRL+ALT+F3 |
Switches to New Search mode. |
| CTRL+ALT+ENTER |
In New or Modify mode, saves the changes. In Search mode, performs
the search. |
| CTRL+ALT+E |
Clears all field values. |
| CTRL+ALT+U |
Sets default field values. |
| CTRL+ALT+H |
Shows status history values. |
| CTRL+ALT+Q |
Sets focus to the Advanced Search Bar input field. |
Note that leading zeros can be omitted when retrieving a
ticket for display or modification.
