This web interface should work with Mozilla/Firefox on
any platform (in particular it works with the mozilla available
on lxplus).
Also Internet Explorer on Windows, and Camino on
MacOX (but not Safari).
Please report problems to Remedy.Support@cern.ch
To create a bookmark, use this url:
https://remedy01.cern.ch/arsys6/apps/sunar01/PRMS
(if
you follow the link and bookmark the login page, it won't
work).
Users can access different pages, according to their Remedy
access rights. End users (without any Remedy license) can
only retrieve and display tickets. Licensed users (or Maintainers)
can
Log-in to work on tickets and use the report generator.
Note than CT prefix and leading zeros can be omitted when
retrieving a ticket for display or modification.
Shortcut Keys
| General shortcut keys: |
DELETE
CTRL+X, +C, +V, +A
PAGE UP, PAGE
DOWN
HOME, END
ARROW keys |
These are standard window editing and viewing
shortcut
keys. |
| TAB |
Tabs through all page elements that receive focus. |
| Page Field shortcut keys: |
LEFT ARROW,
RIGHT ARROW |
If the focus is on a tab selector (anchor link), sets
focus to
the next or previous tab selector without displaying it. Press ENTER to
display. |
| ENTER |
If the focus is on a tab selector, displays the page. |
Character Field Menu shortcut keys:
These keys only work when the Menu Access Option preference is set to Keyboard. |
< UP, DOWN, or
ARROW> |
Moves focus through the menu items. Press ENTER to
populate the field with the menu selection. |
| RIGHT ARROW |
If the selected item is a submenu, opens and sets focus
to
the submenu. |
| LEFT ARROW |
Dismisses the submenu and sets focus to the upper level
menu. There is no action if the focus is at the top level. |
| < letter> |
Enter a letter to select the first item in the menu
that begins
with that letter. Press ENTER to populate the field with the
menu selection. |
| ENTER |
If the selected item is a submenu, opens and sets
focus to the submenu. Otherwise, selects the item and
dismisses the menu. |
| ESC |
Dismisses the menu (or menu level) without selection. |
Form Action shortcut keys:
These keys only work when the corresponding form action button is visible
and enabled. |
| CTRL+ALT+F2 |
Switches to New Request mode. |
| CTRL+ALT+F3 |
Switches to New Search mode. |
| CTRL+ALT+ENTER |
In New or Modify mode, saves the changes. In Search
mode, performs the search. |
| CTRL+ALT+E |
Clears all field values. |
| CTRL+ALT+U |
Sets default field values. |
| CTRL+ALT+H |
Shows status history values. |
| CTRL+ALT+Q |
Sets focus to the Advanced Search Bar input field. |
|
